Refund & Exchange Policy

At Swiftech Store, customer satisfaction is important to us. Please read our refund and exchange policy carefully before making a purchase.

No Refund After Purchase

• Once a purchase is completed, refunds are not provided.

• Refunds are strictly not available for change of mind or personal preference.

Incorrect or Wrong Item Delivered

• If we have delivered an incorrect item, you are eligible to receive:

  • A full refund, or

  • The correct item as originally ordered.

Exchange for Another Product

• Exchanges for another product are subject to approval by Swiftech Store

• You may exchange an item for another product available in our stock within the same price range, only if we approve the exchange.

• Exchange approval depends on stock availability.

Manufacturing Defects

• You are eligible for a refund or replacement if there is a manufacturing defect reported within 48 hours (2 days) from the time of delivery.

• To process a refund or replacement, the product must be returned with:

  • The original box

  • All accessories and contents originally included in the package

Checking Time Policy

• We provide a 48-hour checking period for all items delivered within Malé and Hulhumalé.

• For island deliveries, customers are given 5 days checking time.

• Any issue must be reported within the allowed checking period to be eligible for a refund or replacement.

Important Notes

• Items returned without original packaging or missing contents will not be accepted.

• Physical damage, misuse, or damage caused after delivery is not covered.

• Swiftech Store reserves the right to make the final decision on all refunds and exchanges.

• All issues must be reported to Swiftech Store at 745-4700 via WhatsApp or Viber within the applicable checking period.

By purchasing from Swiftech Store, you agree to the terms outlined in this Refund & Exchange Policy.